Central Fabrication of Custom Neuro-IFRAH® Upper Extremity Orthotics
Orthotists interested in providing the Perfect Response Orthotic® using KineMedic Concepts, Inc. for fabrication must first sign a license agreement issued by the Neuro-IFRAH® Organization. The Neuro-IFRAH® Organization can be contacted directly by calling (858) 550-1455, or by emailing them at firstname.lastname@example.org. Once that agreement has been signed, an Account Application will need to be completed and submitted to us (KineMedic Concepts, Inc.) for review.
Once an account is established, our office will contact you about getting started.
SUGGESTED BILLING CODES FOR THE EWHO:
SUGGESTED BILLING CODES FOR THE WHO:
For central fabrication pricing information please contact our office at (909) 337-3449.
After we have contacted you and have set you up as a provider for the upper extremity orthotics, follow the instructions below to place your first order.
Complete an Upper Extremity Order Form
Our goal is to deliver a quality brace in a timely manner. Once we receive all the information required to process the order, we will need to have up to 8 business days to complete the fabrication. At completion, the brace will be shipped via UPS 2nd Day Air (except for deliveries to CA, AZ, UT and NV, will will ship via UPS Ground).
Some factors that may cause a delay include:
An order requiring special attention due to unusual patient circumstances
An incomplete or unclear order form
To request a reduced turnaround time, you may request a rush order by calling our office. We will give you an idea of how quickly we may be able to finish the order, and discuss upgrading the shipping to overnight delivery, and what those additional costs will be.
You may call or e-mail our office to check the status of an order.
As a central fabricator, we are able to directly bill your facility. When you complete the Application, specify whether you would like an open account set up, or if you would prefer to pay by credit card, and then provide the information requested.
Orders are shipped via UPS 2nd Day Air, (except for deliveries to CA, AZ, UT and NV, which will ship via UPS Ground). If you wish to arrange overnight delivery, please contact our office.
ADJUSTMENTS AND RETURNS
It is our goal to provide quality service and customer satisfaction. If there is a problem necessitating an adjustment or return, please contact our office immediately, and we will make every effort accommodate your request.
Each brace is fabricated to fit measurements received by the orthotist, materials and workmanship for 90 days beginning 14 days after the date of shipment*. During that period, we will adjust, repair or replace the product if a problem exists. Abuse or undue rough wear and tear will void the warranty. Patients should communicate with their practitioner about concerns regarding fit or workmanship. This will enhance our ability to resolve any issues you are experiencing as efficiently and quickly as possible.
*the 90 day warranty period is intended to provide ample time for brace fitting and troubleshooting. It is recommended that this fitting occur within 2 weeks following receipt of the brace.
The Neuro-IFRAH® Organization and originator, and inventor Waleed Al-Oboudi does not assume any liability in regards to fabrication and fitting issues between Kinemedic Concepts, orthotists and therapists. The Neuro-IFRAH® Organization recommends that therapists requesting these orthotics are Neuro-IFRAH Trained® or Neuro-IFRAH Certified®. The Neuro- IFRAH® Organization and originator, and inventor Waleed Al-Oboudi does not assume any liability for therapist decisions regarding specifications related to the WHO or EWHO or issues related to design and function of the WHO or EWHO.